Saturday, May 31, 2008

Clueless Client, Curmudgeonly Customer Support Clash over Dead Computer

"Stupid Client Quote #2190"
Clientcopia: Coping with stupid clients (February 15, 2005)

"This is a true story from the WordPerfect Help line which was transcribed from a recording monitoring the customer care department. Needless to say, the Help Desk employee was fired however, he is currently suing the WordPerfect organization for termination without Cause. This is the actual dialogue of a former WordPerfect Customer Support employee (now I know why they record these conversations)"
The dialog is funny, at least for everyone except the client and the Help Desk employee.

I suppose I can understand the ex-employee "suing the WordPerfect organization for termination without Cause." America (I'm guessing both parties are Americans) and ancient Rome both seem to have filing lawsuits as a sort of unofficial national sport.

Just the same, I'm with WordPerfect on this one. I've been the tech support guy, and the employee who took calls from panicked customers. You don't tell them that they're stupid.

Particularly when they are.


Brigid said...

I'd laugh, but I'll too busy scooping my jaw up off the floor.

... Uh ... And just how did this nimrod get anything done on a computer? I'm surprised he was able to turn it on.

That customer support guy kinda deserved to be fired, but good grief!

Brian H. Gill said...


My guess is that someone else turned the computer on. Probably someone from IT: it was in an office.

Good grief, indeed. But people like that do exist - and people who work in customer support run into them.

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