Saturday, May 31, 2008

Clueless Client, Curmudgeonly Customer Support Clash over Dead Computer

"Stupid Client Quote #2190"
Clientcopia: Coping with stupid clients (February 15, 2005)

"This is a true story from the WordPerfect Help line which was transcribed from a recording monitoring the customer care department. Needless to say, the Help Desk employee was fired however, he is currently suing the WordPerfect organization for termination without Cause. This is the actual dialogue of a former WordPerfect Customer Support employee (now I know why they record these conversations)"
Curmudgeonly
The dialog is funny, at least for everyone except the client and the Help Desk employee.

I suppose I can understand the ex-employee "suing the WordPerfect organization for termination without Cause." America (I'm guessing both parties are Americans) and ancient Rome both seem to have filing lawsuits as a sort of unofficial national sport.

Just the same, I'm with WordPerfect on this one. I've been the tech support guy, and the employee who took calls from panicked customers. You don't tell them that they're stupid.

Particularly when they are.

2 comments:

Brigid said...

I'd laugh, but I'll too busy scooping my jaw up off the floor.

... Uh ... And just how did this nimrod get anything done on a computer? I'm surprised he was able to turn it on.

That customer support guy kinda deserved to be fired, but good grief!

Brian, aka Nanoc, aka Norski said...

Brigid,

My guess is that someone else turned the computer on. Probably someone from IT: it was in an office.

Good grief, indeed. But people like that do exist - and people who work in customer support run into them.

Unique, innovative candles

Visit us online:
Spiral Light CandleFind a Retailer
Spiral Light Candle online store

Pinterest: From the Man Behind the Lemming

Top 10 Most-Viewed Posts

Today's News! Some of it, anyway

Actually, some of yesterday's news may be here. Or maybe last week's.
The software and science stuff might still be interesting, though. Or not.
The Lemming thinks it's interesting: Your experience may vary.
("Following" list moved here, after Blogger changed formats)

Who Follows the Lemming?

WebSTAT

Family Blogs - Blog Catalog Blog Directory