What Your IT Guy Wants You to Know (and People Who Got Peeved by It)

"10 things your IT guy wants you to know" The Java ME Blog (from a deleted original posted August 4, 2007)

A 10-point list, from "If you ask me technical questions please don’t argue with me because you don’t like my answer...."
to "And finally, yes, I can read your email, I can see what web pages you look at while you are at work, ...."

This post pricked the (thin) skins of quite a few of the vast Anonymous family. They have a point: IT support people shouldn't be rude.

On the other hand, I've done IT support (and customer support) in my day, and "10 things" shows that the writer knew what it was like.