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Sunday, November 18, 2007

Customer Service:
Tech Support Frustration isn't all on One Side

"A good reason to bang your head on the table!" "This is the REAL reason why I pity people who are working in the Customer Service line. Boleh mati wor!!!!" (1)

The conversation transcripts read like a blooper reel of tech support calls.

This post has two things going for it, as far as I'm concerned:
  1. It's funny!
  2. As a one-time customer service and technical support worker, it's good to see that I wasn't the only one getting challenging calls
One of my favorites from this post is:

"Customer: I have a huge problem. A friend has placed a screensaver on my computer, but every time I move the mouse, it disappears !"
(1) About "Boleh mati wor:" the phrase may be Maylay for "I could die laughing." Or, in could mean something entirely different. Two of the three words show up in "Dr Bhanot's Malay-English Cyber-Dictionary," and two words there, ketawa and tawa, have mean "laugh" (and "laughter," for ketawa) - so "wor" just might have something to do with the "...awa" part of those words. If I'm wrong, and you understand Malay, please treat my attempt at understanding with maaf.
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1 comment:

  1. AnonymousNovember 20, 2007 at 6:15 PM

    wow, i'm impressed that u tried to translate those words. :) thanks for linking as well. to set the record straight, you got most of it right so good on ya!

    boleh mati = can die [literally translating that is]

    wor = is merely a chinese accent kinda thing.

    it's somewhat part n parcel of the mixed up language that is used in malaysia. that said, what i meant by that is one word is, frustration. :) although, i could die laughing would apply if i didnt experience any of these!! :) glad to see that there are also ppl out there who are getting some of these really boleh mati calls!! :D

    cheers

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